Mobile Deposit, also refered to as remote deposit capture, works from within The Miners State Bank application on your mobile device. It is secure and as easy as taking a picture.
What is Mobile Deposit?
Mobile Deposit is available to our Netteller customers enrolled in the Mobile Banking app. Mobile Deposit allows customers to be able to make deposits to their checking and savings account via their mobile device, at their leisure, without having to visit a bank branch!
How do I enroll for Mobile Deposit?
When you download the Mobile Banking app you will be able to make mobile deposits provided you meet the following criteria:
Are there any fees to use Mobile Deposit?
No. There is no fee for making deposits via Mobile Deposit (data charges may apply).
Do I need a deposit slip?
No. The Mobile Deposit system will automatically create an electronic deposit slip for you so there is no need to fill out a deposit slip.
Do I need to endorse the back of the check?
Yes. You will need to endorse the back of the check. Your deposit will not process until an endorsement is visible. It's also important that you write "For Mobile Deposit Only" under your endorsement.
How do I make a Mobile Deposit?
How do I know if a deposit went through?
The 'Deposit Pending' deposit status will change to 'Accepted'.
How long will it take for my deposit to be ‘Accepted’?
‘Accepted’ times may vary, please allow up to two business days for processing.
Note: There is also an Account Alert available that is specific for Mobile Deposit. These alerts can be set up through your online banking while using a PC. Select the account that you would like to receive the alert for, select ‘New’ under the Messages box located on the right hand side of the account screen, select the account and alert type, select whether you would prefer to receive the alert via email or text message, select ‘Finish’.
What happens if my deposit is not ‘Accepted’?
The Deposit status will change to ‘Failed’. Reasons a deposit fails include but is not limited to the following scenarios:
Do I have a daily deposit limit?
Yes. There is a daily deposit limit of $2,500.00. You can make five (5) deposits in a single day as long as the aggregate is at or below the $2,500.00 limit. Aggregate amount of $5,000 for commercial accounts.
Note: A ‘day’ for Mobile Deposit services is defined as from 2:30 pm Central Standard Time (CST) to 2:30 pm CST the following business day. For example, if you submit a deposit at 4:00 pm on Friday, the $2,500.00 limit applies until 2:30 pm on Monday.
When can I make a deposit?
Deposits may be submitted 24 hours a day, 7 days a week. Mobile Deposit is always available; deposits made after the cutoff time or on non-processing days will be made available on the second business day after the deposit.
When will I see the deposit in my account?
Deposits made before the 2:30 pm CST cutoff time on processing days will be made available within two (2) business days. Deposits made after 2:30 pm or on non-processing days will be made available on the second business day after the deposit.
Can I deposit to multiple accounts?
Yes. You can deposit to any checking or savings account on your Netteller as long as you are under your total daily deposit limit.
How long will I see past deposits in my Mobile Banking Transaction History?
Deposits will be available to be viewed within the deposit transaction history screen within Mobile Banking for 30 days after the deposit date.
Are there any types of checks that I can't deposit through Mobile Deposit?
Yes. There are items that are not accepted. The items include but are not limited to the following:
What kind of checks can I deposit through Mobile Deposit?
Checks payable in US Dollars and drawn on any US Bank including but not limited to the following:
Do I need a separate password for Mobile Deposit?
No. There is no separate password required for Mobile Deposit, just your four digit PIN.
Is it safe to use this method of deposit?
Yes. Mobile Deposit is an extension of the Mobile Banking app and as such, maintains the same level of security. When you log into the app you are still required to authenticate yourself using the same online banking information as with Netteller. All communication between your mobile provider, mobile device, and the mobile banking service is encrypted. In addition, your password, challenges answers, and account information is never stored by the mobile device or the Mobile Banking app.
Note: It is always a good practice to utilize the built in security features on your mobile device. These security features may include but are not limited to a shortened screen lock time and an access password to unlock your device.
How long should I keep the item that was deposited electronically?
It is important that you keep the check for 60 days after the deposit shows in your account. After which, it is suggested that the check be shredded or incinerated for security purposes.
Note: You may wish to write ‘deposited’ or ‘void’ on the front of the check as a reminder of the check status.
Is there a phone number I can call for assistance?
If you have any further questions, comments, or concerns; please feel free to call our toll free number (877) 906-5131 Monday through Friday 8:00 am – 4:30 pm CST.
We will never ask for your password and account information in an email. Be sure to update your passwords regularly and use hard to guess passwords.